Refund policy

We want you to be happy with your purchase. If there is a problem with your order or a product is faulty, please contact us and we will work with you to provide an appropriate remedy.

Faulty or Incorrect Items

If your item is faulty, damaged, defective, or does not match its description, please contact us within 14 days of receiving your order and provide details of the issue. Photographs may be requested to help us assess the problem.

If the issue is covered by the Australian Consumer Law, we will provide the remedy required by law. Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.

Where a product is faulty or incorrect, we will not require you to pay return postage.

Change-of-Mind Returns

We do not offer refunds or exchanges for change of mind, incorrect selection, or simply deciding that you no longer want the item.

Returning an Item

If we agree that an item needs to be returned, the item must be returned within 30 days of delivery and in its original condition. Customers are responsible for return shipping costs for returns.

You are responsible for the goods while they are being returned to us, so please ensure they are packaged securely to help prevent damage during transit. We recommend using a tracked delivery service and keeping your proof of postage until we have confirmed that your return has been received.

If an item is returned in a condition that is different from when it was received, you may be responsible for any resulting loss in value.

Please contact us as soon as possible if you have any problems with your order so we can help resolve the issue.